Go to Contacts > Customer Groups.
Automated Group Creation and Updates
In Members One, customer groups are automatically created and updated in response to the creation or modification of clubs or loyalty discount tiers. Groups do not need to be edited; these are simply for record-keeping purposes.
Key Processes
Automatic Updates
Any changes you make to clubs or loyalty discounts will automatically update the associated customer groups to ensure they reflect the most current membership and discount structures.
Immutable Groups
To ensure consistency across your marketing and sales efforts, these groups cannot be manually deleted or modified once created.
E-commerce Platform Syncing
Customer groups are synced from Members One to your e-commerce platform. This synchronisation allows for the seamless assignment of discounts to eligible customers within these groups.
Customer Status and Discounts
Discount Eligibility
- When a customer joins a club or qualifies for a loyalty tier, they’re automatically added to the relevant group, making them eligible for specific discounts.
Automatic Removal
- If a customer leaves a club or no longer meets the criteria for a loyalty tier, they will automatically lose their discount eligibility and be removed from the group.
Customer Groups vs Contact Types
Customer groups and contact types are different tools. Customer groups are created and maintained automatically from your clubs and loyalty discount tiers, and they cannot be edited by hand. Contact types are flexible labels you create yourself and assign manually, with auto-assign rules, or through signup forms. If you want to segment your customers your own way to target promotions or email campaigns, use Contact Types.
Customer List Page Table
Below is a table of list page items and their functions.
| Search Groups | This search bar will let you search a particular group |
| Export Button | Allows you to export a CSV sheet of your groups. |
| Group Name | This is the name of the customer group. |
| Club | Which club is assigned to the customer group. |
| Discount | The amount of discount that applies to the customer group and members of the assigned Club. |
| Status | The status of the Customer Group – active or inactive. |
| Action | View the Group. |