Members One.

Documentation

Cancellation Reasons

To add a reason, navigate to Clubs & Subscriptions > Cancellation Reasons.

The Cancellation Reasons feature enables you to specify particular reasons for members to cancel their memberships. You have the flexibility to edit, delete, or modify these reasons at any time.

Cancellation Reasons setup for adding, editing or deleting reasons members give when cancelling

After saving the reasons, your members can easily access them in the My Account > Memberships > Cancel > Select Reason.

Cancellation reason selection a member sees when cancelling a membership from My Account

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