Go to Integrations > Sync Dashboard.
The Sync Dashboard is where you check how your data is moving between Members One and your connected store, whether that is WooCommerce or Shopify. It shows the sync status of every order, customer and product, highlights anything that has failed, and lets you retry those items without waiting for the next automatic run.
This is the first place to look whenever something "is not showing up" in your online store, such as a scheduled order that has not appeared as an order in WooCommerce, or a product that is not pulling through into Members One. Instead of guessing, you can see the exact status, read the error, and retry the sync yourself.
For the full list of platforms you can connect a store to, see Members One integrations.
The Three Tabs
The dashboard is split into three tabs across the top: Orders, Customers and Products. Each one works the same way, but tracks a different kind of data and a different direction of sync.
Orders
- Orders are pushed from Members One out to your store. When a scheduled order is processed, or you create an order manually, Members One sends it to WooCommerce or Shopify so it appears alongside your other online orders.
- This tab also tracks refund syncs, so you can see whether refunds recorded in Members One have reached your store.
Customers
- Customers are pushed from Members One out to your store, so member details stay in step with the customer records on your platform.
Products
- Products are pulled from your store into Members One. Members One reads your catalogue from WooCommerce or Shopify so your club products and pricing stay up to date.
- Because products flow inward, they are refreshed automatically on a regular schedule as well as whenever you retry them.
Reading the Sync Status
At the top of each tab are three summary cards. The first shows how many items are Synced and how many are still Pending, along with when the last item was processed. The second shows your sync coverage and recent success rate, and the third highlights any failures and the average time a sync is taking.
Below the cards, the Recent Activity table lists individual items with a coloured status label so you can see at a glance where each one stands.
Recent Activity Statuses
Below is a table of list page items and their functions.
| Synced | The item has synced successfully with your store. Nothing further is needed. |
| Pending | The item is queued and waiting to sync. It should update on its own shortly. |
| Failed | The sync could not be completed. The item will appear in the Failed section so you can review the error and retry it. |
| Deleted | Shown on the Products tab when a product no longer exists in your store, so Members One is no longer syncing it. |
| N/A | The item is not applicable for syncing, for example an order or customer that does not need to be sent to your store. |
Finding Failed Syncs
When one or more items fail, a Failed Syncs section appears near the top of the tab, showing only the items that need attention. Each row lists the item, the number of attempts, the error message and the date.
The error message is shortened to fit the row. Click on it to expand the full text, which usually explains why the sync did not complete, such as a connection problem with your store or a missing detail on the item.
Retrying a Failed Sync
Once you have fixed the underlying cause, or if the failure looks like a temporary connection issue, you can send the item through again.
Retry a single item
- Open the actions menu at the end of the row and choose Retry Sync.
- Members One re-queues the item straight away. Its status moves to Pending, then to Synced once it goes through.
Retry every failed item
- Click Retry All at the top of the Failed Syncs section to re-queue all failed items on that tab at once.
Please note: A retry re-queues the item for background processing rather than syncing it instantly. Give it a moment, then use the Refresh button to see the updated status.
Clearing a Failed Sync
Sometimes a failure does not need to be retried, for example when the item is no longer relevant or the failure is expected. You can clear it so it no longer shows in the Failed Syncs section.
Clear a single item
- Open the actions menu at the end of the row and choose Clear.
Clear every failed item
- Click Clear All at the top of the Failed Syncs section.
Please note: Clearing a failed sync only removes it from the Failed Syncs list so you can focus on the items that still need attention. It does not sync the item or change the data in your store. If you later decide the item should sync after all, use Retry Sync rather than Clear.
Searching and Filtering
The Recent Activity table has its own search box and filters so you can find a specific item quickly.
Search
- Use the search box to look up items by name, and by their SKU, email, order number or Platform ID depending on the tab you are on.
Filter
- Click Filter to narrow the list by a date range, a sync status, or a platform such as WooCommerce or Shopify.
- Click Apply to run the filter, or Clear to reset it.
When to Contact Support
Most sync issues clear themselves on the next automatic run, or resolve with a single retry. Get in touch with us if:
- The same item keeps failing after several retries.
- The error message mentions a connection or authentication problem with your store, which can point to a change in your WooCommerce or Shopify connection.
- A large number of items fail at the same time.
You can reach our support team, and it helps to include the item name and the full error message from the Failed Syncs section.