To initiate a refund, start by identifying the specific club order you wish to refund. You can locate processed orders by navigating to Sales > Order History.
Please note that only club orders can be refunded directly through Members One. For standard store orders, refunds must be processed via your eCommerce Platform.
To learn more about the Order History section, click here.
Once you have found your club order, scroll to the bottom of the page and click on the Refund button.
To begin the refund, you will then need to enter the quantities for each product, specify the discount amount to be refunded (which will be automatically calculated based on the quantities you provide), the shipping refund amount, the reason for the refund, and any items being returned to stock. You also have the option to send a notification to the customer. Once you have filled in all the required details, simply select “Process Refund” to finalise the transaction.
Congratulations! Your club order has been successfully refunded. A confirmation banner will appear at the top of your order.
Refund Page Table
Below is a table of list page items and their functions.
Refund Button | Initiate a refund on the club order. |
Quantatiy | Specify the refund quantity for each line item. |
Discount | The discount will be automatically calculated according to the quantity being refunded; however, this amount can also be manually adjusted if necessary. |
Shipping | Shipping can be updated or refunded manually on its own. |
Refund Amount | The refund amount will be automatically calculated based on the items you are returning. While you can manually update this amount, it must not exceed the total order amount. |
Reason for Refund (Optional) | To process your refund, please provide a reason. This information will be recorded in the payments section once your order has been successfully refunded. |
Restock refunded items | To restock your refunded items in your e-commerce inventory. |
Notify Customer | To send a refund confirmation to the member. |
